From the evaluation of the property by Rachael, who was always clear and concise, to updates and progress reports by Bryony, Rachel and Mollie the whole experience was happily straightforward. Any queries were always answered promptly and politely, and because they really listened to what we required as the seller, the whole process ran very smoothly.

I have been using Reed Rains Estate Agents for full management of my properties in Burnley and Manchester. I first started with Reed Rains with one property two years ago and handed them the second property in Manchester sometime in August, 2019. Based on their performance in full management of these two properties, I handed the third property into their care in October 2019. From experience, I have found Reed Rains very effective with finding, managing tenants, analysing issues and solving problems pragmatically and embarking on balanced risk taking in terms of tenant rent defaults should it arise. As a player can make a significant difference in a team (Re Messi in Barcelona), I will particularly single out and highlight the contributions of Mollie who has consistently demonstrated an excellent understanding of client needs and an ability to translate vague notions into viable actions while exercising a positive can do attitude. For instance, my third property was a hard nut to crack in terms of finding a tenant who is willing to rent it because of its location. However, Mollie was able to find a tenant in record time which is commendable and laudable. With this experience, I am already envisaging Reed Rains being entrusted with the fourth property for them to manage in the future.

We had a very good experience with Reeds Rains in Burnley, as first time buyers we weren’t 100% on processes, but everything was explained thoroughly and everything ran smoothly from start to finish. We would definitely recommend them to friends and family.

Could not be happier with the service received from Reeds Rains when purchasing my first house! The staff were so friendly and reassuring at every contact, they dealt with any query promptly and professionally and regularly kept me up to date throughout the processs. Particular thanks to Dawn who mainly handled the sale and Kev the resident mortgage advisor was great also. Having had a poor experience previously with a different estate agent (who over priced and blatently lied about a property 's condition and then when asking for my feedback proceeded to argue with me, stating I and my knowledgable trademan's second opinion was wrong regarding the obvious condition of the property) there was a stark difference in the service provided by Reeds Rains! Thank you so much Reeds Rains! A* service

We dealt with Dawn from the outset and found her to be professional, proactive and realistic, she advised us well and was enthusiastic, with lots of ideas and suggestions. Our sale was extremely swift, Dawn kept us informed throughout and was very approachable. We were very impressed with the service and would definitely recommend.

Your team was very friendly and very helpful. we have let a house in Barnoldswick and everything was done perfectly without stress. special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best. we will recommend Reeds Rains to everyone

Dawn, Molly & Rachel (x2) all worked tremendously hard to help with our recent purchase of two properties. They were patient & understanding when we came across some issues on a survey, but equally kept chasing updates so both ourselves & the sellers could see things were moving as quick as possible. Dawn was excellent to deal with, straightforward & clearly very experienced. Reeds Rains Burnley have a great team that I'd happily use again, as a buyer or seller. Thank you ladies!!

We had our property for sale with another well known agency for 5 months, had one viewing and no offers. We were sold a great sales pitch and they didn't deliver. Reed Rains sent a letter through asking if we were happy with current agent. So gave them a ring, made the appointment and within 2 weeks of the property being listed with Reeds Rains, it was SOLD. The staff are very knowledgeable, really keen to help and deliver on their promise of finding a buyer. Working with Reed Rains was easy and a pleasure. I knew who to contact in the office for any queries. And the sale was monitored by Reed Rains and we were kept informed at all stages. The best estate agent in Burnley and the surrounding area. Thank you for all your help.

The full lettings service provided by Reeds Rains has been excellent. The team are extremely attentive, responding to emails or returning calls so good communication means that things can be resolved easily. They are helpful, efficient and pro-active in suggesting solutions. They have helped to co-ordinate maintenance work, finding reliable tradespeople whilst also finding new tenants within a quick turnaround. Whilst some agents do the minimum to manage properties, I feel that the staff at Reeds Rains go the extra mile. I do not have a large portfolio of properties but feel that I receive very good attention from the team and always feel informed.

Brilliant customer service. Very happy. Thanks to all the staff at reeds rains.