Hi Jacob I'm disappointed to see your review. We don't have any record of a conversation or appointment with anyone by this name. There is another company locally with a similar name that you may be mixing us up with maybe. I would very much appreciate the opportunity to discuss your experience to see if I can help. If you'd kindly contact us by whatever means easiest I'd be grateful. James

Hi - yes really very sorry for that, the occupier was due to allow access at the time you had arranged and we were informed at the last moment that they would not be there to let you in. We tried to call you, but no answer - so we sent you a text as soon as we knew. Sadly not something we could foresee and we understand your frustration even if there was nothing we could do about it. Sorry you feel that we deserve a 1 star for that and it really was out of our hands and not a reflection of how we work.