This company are so unprofessional it is unreal. From the first time I spoke to Giles and he told me that he was going to give me "discount" on the fees so they were cheaper than another estate agents, so we would rent the property through them. Turns out there wasn't a discount and we ended up paying more than the other estate agents. Every year we had a renewal with them they made endless mistakes in the contract... Things as simple as our names. And their renewal fees! What a joke, how someone can charge so much for them to send you an email is beyond me. "Admin" charges, when your admin can't even get the document right. When we came to leaving the property they sent us emails meant for our landlord discussing how much they "suggested" we paid to leave. And now we keep receiving emails intended for landlords or tenants with addresses, amounts of money etc on them, apparently it doesn't matter if you let them know of their error because they will continue to send them.