Having worked with 4 different estate agents over the last 3 months I have to say Martin & Co stand out for being the worst, by an absolute mile. We put a rental offer in and never heard back. We had to call every other day for about 3.5 weeks until they finally told us the property had been sold. Each phone call they promised to keep us in the loop. We would also turn up to their "shop" on the high street and it would be closed even though it was meant to be open. Multiple promises made and I must admit they obviously just didn't care. Would call and leave messages and they would never call back, would ask questions and never get a response. Just poor poor customer service (worst thing is I work in sales myself so I could read between the lines). It might be different if you are looking to buy a property but if you are looking to rent don't bother using them.