Dear Mr Limbu, thank you for your feedback. I would have liked to have been able to speak with you personally prior to you leaving negative comments about our services online. It is with true regret that I understand your offer on the property in question was unable to proceed, indeed your offer was accepted by the vendor and the property was taken off the market but as I had explained to your wife who handled most of your negotiations there was an offer that had been placed before yours . This family were also committed to securing the purchase and were only interested in moving if they could secure this particular property, so much so that they offered substantially over the asking price (10's of thousands) . As I am sure you will appreciate we are engaged by our vendor and have an obligation to act in their best interest, more than this we are required to put forward any offers that are made on a property and our client needs to make an informed decision themselves as to how they want to proceed. On this occasion under the circumstances the property did not go in your favour but I assure you at no point where you mislead or lied to at any time. I do appreciate the frustration and upset that the situation has caused but I hope that you can understand that this was not by our design. I wish you and your family every success in finding a suitable property and hope that you will allow us to redeem ourselves in your eyes by assisting you with the same. Regards, Giles Mugford, Managing Director.