Had a great experience with Federica Petrocca who walked me through renting my first apartment in the United Kingdom after I moved from abroad. Highly recommend, very professional and friendly! --Edited: 5 to 1 star, had horrible mold constantly that was untreatable due to rising damp, I spent hundreds of dollars trying to clean and constantly had to wash and dry everything(ex. I went on holiday for one week and came back to mushrooms growing under my bed and had to throw out mattress and bedding), had multiple emails ignored, landlord was completely absent and unreachable, he messed up some renovations so my power was cut off for a week, then when I moved they tried to keep my security deposit because of the mold! Awful