Ive been in the property over 6 years and I never had any issues with property management of the previous estate agency prior to John Shepherd .They have no interest in sorting out issues in the property or do any refurbishments to the property in 7 years, if you report anything online they want more information- more information photos serial numbers etc (I don’t work for property management so why am I doing half of your work ?) the estate agent didn’t even know where the serial number of the hob is , so how exactly I’m supposed to know ?! how about you carry out an inspection and get the details needed ?they have an ignorant attitude and all they wanna do is sit in the office , not interested to carry out property management inspections when needed for the tenant , only the annual inspection for the landlord . This is an estate agent that don’t care about the tenants needs ! Also Julie darling I hope you are not making any commissions because your attitude screams “not interested in resolving problems “ just making money - talking to you is like talking to a wall - maybe you should educate yourself where the serial number of the hob is , please and thank you