Appalling managing agents. We are a family of 5, who unfortunately suffered a water leak from the apartment above. Massive water leak, the apartment was wet, electrics were turned off, no emergency lighting was supplied even though we requested this in the form of cheap Argos desk lamps! As the flat is obviously dark and bathrooms do not have any windows/natural light, we were expected to live in the dark with our three young children. We have had our carpets in the bedrooms stripped, three dehumidifiers put in, wires from the dehumidifiers running across and we are expected to still sleep in the bedrooms with our children. The noise of the dehumidifiers are obviously deafening and they aerate dust particles in the air. This poses a serious health risk as my children already suffer from allergies and asthma. We were offered an alternative accommodation, but this would be higher in rent and much further from the area we are residing in which would not be feasible in taking our children to school. We are expected to live in this condition for a minimum of a month, although no time frame has been given to us. Also, the managing agents never seem to pick up our calls, and when you do want to speak to the relevant person, they are away from their desk or on the phone! We are still expected to pay full rent. Please be weary of these people. They were all very nice, pleasant when we signed and took on the tenancy.