While letting the property, John Shepherd were decent agents, with things fixed quickly. The problems start when you leave and they try and charge you from your deposit for nothing more than simple painting/cleaning. All the justification you get is "it's outside fair wear and tear", without ever receiving clarity on what that means. I urge John Shepherd, and all letting agents as a matter of fact, to put tenants first. Provide clarity on what's considered fair, challenge landlords who benefit most from renting to foot the bill for minor damages and make it all make sense.