TENANTS AVOID We moved into our property whilst relocating from abroad during the pandemic 3 years ago. Upon arriving to enter the property we were informed it was not ready for us to move in to and we (myself, my partner and 9 month old child) were left without accommodation at the last minute. When we finally moved in the kitchen floor was sticky with beer that had been spilled, the toilets were brown and the whole house stank of cigarettes. The walls, door frames and doors were dirty and damaged. During the tenancy, the tiles began to lift away from the wall in the upstairs bathroom. Contractors came out and stated the bathroom needed replacing. The owner refused to complete the necessary repairs. Water started to leak behind the tiles using the shower and leaking under the bath coming through to the living room ceiling. The owner still refused to repair it. Instead we were told to take a shower kneeling down and not get the wall wet. This was left like this for the duration of our tenancy as the owner refused to repair it and no action was taken from the estate agents. Upon vacating the property, it was in better condition than when we entered. Despite the damage caused by the bathroom leak. However, after chasing the estate agent we were informed they would be keeping our whole deposit. We have responded to this and have not received a reply. Poor service who clearly have no interest in their tenants but rather that greedy, selfish property owners keep lining their pockets.