Arranged a viewing for a rental property for mid Jan. I didn't think I could make the booking so emailed in to cancel, I got no response. I then emailed in again to advise I could make it & again, no response. I drove there & luckily they were there waiting for us. I advised I wanted the property & he said I would get a call back on the Monday to put deposit down. I didn't receive a call & had to chase. I then received a link to the Goodlord app where I had to put in all my referencing details. Upon viewing the property I didn't realise I was in a 12 month lease until May 2019 & was only made aware when I asked for a reference. However it was a cheap property that I could afford on my own (£450PCM), my partner could afford the rent of the house we were applying for alone so I didn't think it was a problem and went ahead with the application. All my references had been checked and passed to the agency, a week went by and I heard nothing. I rang the office & was told the lady who answered wasn't in lettings & can't advise when they'll be back however I'll get a callback - never happened. I called again 3 days later & was told rudely, "you can't afford two rents so you've failed the application & there's nothing we can do." I wasn't happy to hear that, especially because me and my partner rent a business property & mentioned that several times - however an extra residential property was the end of the world. I advised the man on the phone that I have the money to pay myself out of my lease (total of roughly £1500), however I am not going to unless my application is put through because if do and then my application gets declined I am going to be homeless. I also had a guarantor but nothing I said was being heard. He said he would see what he could do & would call me back that afternoon, then hung up on me. I didn't receive a callback, so called the office again & a woman answered who informed me that she would get them to call me in the morning. I was working away that morning so asked for an email instead, which she agreed to & never happened. I left it another few days and then got sent an email requesting a guarantor. I sent the details over to Goodlord and then waited. My father-in-law was the guarantor for the property, and on the 25th January he filled in the paperwork infront of me. (I have a screenshot of his signature on the agreement, and a confirmation email from the same date). He submitted everything & we waited. Again no call, no email, nothing. I rang to chase & the office advised he hadn't done it, I contacted Goodlord who said he had done it & then said he hadn't. They resent it & I watched him fill the form out again. Then got a request through for his payslips to be provided as proof of income. I scanned his payslips & uploaded them for him, however when I called to chase I was told they hadn't been received. My father-in-law then called & was told that the payslips had been uploaded but had gone somewhere else & could he upload them again. He wasn't happy with his information being "lost" so he asked to email them to somebody directly, which finally happened & the guarantor form went through. I heard nothing for over a week, I rang the office on the 4th to see what happened & was told everything had gone through & we can organise to the get the keys. Called on the 5th and got it on the 6th Feb @ 12pm. £170 EACH for admin fees and £120 for grntr! Webbs did nothing & I am not happy I had to pay them £500 for me to call them constantly. I filled it out, paid & asked to pickup the keys on Thurs, was told landlord is busy and can't meet me until Saturday night. I was away on Saturday and informed Webbs I can only make it at 9am. Said that was fine. Get there and noones there, I ring Webbs & was told I agreed to Sat night - not true. Then rang landlord & he arrived promptly & gave us the only set of keys he had - because the others were at Webbs! We had to go & get them from Webbs - as the letting agents they were meant to meet us! Poor service & not worth the extra fees.