Good Morning Stephen, All of the Team at Webbs Estate Agents are disappointed to receive your review. We know how frustrating the property market has been at times and can sympathise with your situation. It would not be fair to not put the review into context and therefore need to explain the events that arose to your frustration. You viewed a property that we were marketing for a Vendor from our Cannock Office. You put an offer into ourselves for the Property which was relayed to the Vendor, the vendor advised that they would accept this. The next day we received an offer from another couple who had viewed the home the same time as you. They offered an additional £5,000 more than you had. We have a legal obligation to put this offer forward to the Vendor. The vendor decided to proceed with the higher offer. Our job as an Estate Agent is to act in the best interest of the Property Owner. They are the ones who have entered into an agreement with ourselves and also who are liable for our Fees. A £5,000 increase on your offer is not an insignificant amount of money and therefore our Vendor wanting to accept this was not unreasonable. I would ask yourself if you had received an increased offer of that amount of money on a property you were selling, would you want your Estate Agents to put it forward to you? The answer would be a resounding Yes. We wish you all the best in your property search.