Thank you for sharing your experience with us. We value your feedback and are sorry to hear that your recent interactions didn’t meet your expectations. The rental market is incredibly fast-paced, and properties can sometimes be listed and rented within hours. While we aim to provide early access to those already registered with us, matching viewing times, especially on weekends, can be challenging due to high demand. Regarding the request for your details again, we apologise for any confusion, but we routinely verify that all information is current to provide the best possible service. While staff holidays do occur, please rest assured that emails are monitored in their absence, so support remains available. If you’re still searching for a property, we are happy to assist you. Please feel free to reach out to us.