Dear Chloe Thank you for sharing your feedback. We're sorry to hear that you feel this way about your experience with us. Throughout the duration of your tenancy, our records indicate there were no reported issues with our customer service. We worked promptly to address any queries or concerns raised during this time. It appears that the current dissatisfaction may be retaliatory, stemming from the end-of-tenancy process where necessary deductions from your deposit are being made to address the disrepair of the property. We understand that this can be frustrating; however, we follow a thorough and transparent process, supported by detailed documentation, to ensure all decisions are fair and align with the terms of the tenancy agreement and legal standards. If you would like to discuss this matter further, please don’t hesitate to contact us directly. Kind regards The Lettings Team