Trying to use the map but will not let me zoom in to see property 🤯 …

They wouldn't let me rent a place they were advertising. I have never abused a property, I have always payed on time. I really do not know where they get their information from but it can't be a reliable source.

Staff very pleasant, not a proactive agent but I used on the market alerts for new properties to view. Not impressed about not being told prior to purchase about ID verification costs 3 times more than solicitor ones and each this should be down to sellers to pay not buyers. Still going through buying process so hoping for smooth exchange

Rang on Monday to enquire about viewing a property Was told someone would ring me back Now Tuesday afternoon and no call.

Can not fault Webbs in Hinckley. Brilliant service. the last year I have had to deal with the Cannock branch. I can’t say they haven’t helped when needed because they have. But how I get spoken to by two members of staff in particular, is terrible. Even though they are aware I suffer from anxiety, they felt the need to interrupt me and practically call me a lier. It’s a shame because if they didn’t treat me the way they did, I would have much more respect and a higher opinion for them. Lisa (I believe her name is) is very helpful and even stayed behind after work to help us, I can not fault her at all, just a shame some of her colleagues let that branch down.

During worrying times my girlfriend has been promised a phone call over 3 days ago relating to the purchase of our new house and we are still waiting , when I ring there is no answer during opening hours. Beginning to think we should have gone with different agent. Shame because until last week staff had been very helpful, now don’t want to know.

During worrying times my girlfriend has been promised a phone call over 3 days ago relating to the purchase of our new house and we are still waiting , when I ring there is no answer during opening hours. Beginning to think we should have gone with different agent. Shame because until last week staff had been very helpful, now don’t want to know.

Used these during the beginning of the Covid pandemic. To start off they were very professional until we accepted a sale, then it went downhill. Considering we were the sellers and paying a fee we would have expected better. As soon as the offer was accepted they stopped caring about us and seemed to prefer the purchaser. One young lady in particular was not a very nice person and we ended the transaction not on the best of terms. Cant say that I would use them again unfortunately which is sad considering up until the sale we had been very impressed with them.NegativeProfessionalism

Arranged a viewing for a rental property for mid Jan. I didn't think I could make the booking so emailed in to cancel, I got no response. I then emailed in again to advise I could make it & again, no response. I drove there & luckily they were there waiting for us. I advised I wanted the property & he said I would get a call back on the Monday to put deposit down. I didn't receive a call & had to chase. I then received a link to the Goodlord app where I had to put in all my referencing details. Upon viewing the property I didn't realise I was in a 12 month lease until May 2019 & was only made aware when I asked for a reference. However it was a cheap property that I could afford on my own (£450PCM), my partner could afford the rent of the house we were applying for alone so I didn't think it was a problem and went ahead with the application. All my references had been checked and passed to the agency, a week went by and I heard nothing. I rang the office & was told the lady who answered wasn't in lettings & can't advise when they'll be back however I'll get a callback - never happened. I called again 3 days later & was told rudely, "you can't afford two rents so you've failed the application & there's nothing we can do." I wasn't happy to hear that, especially because me and my partner rent a business property & mentioned that several times - however an extra residential property was the end of the world. I advised the man on the phone that I have the money to pay myself out of my lease (total of roughly £1500), however I am not going to unless my application is put through because if do and then my application gets declined I am going to be homeless. I also had a guarantor but nothing I said was being heard. He said he would see what he could do & would call me back that afternoon, then hung up on me. I didn't receive a callback, so called the office again & a woman answered who informed me that she would get them to call me in the morning. I was working away that morning so asked for an email instead, which she agreed to & never happened. I left it another few days and then got sent an email requesting a guarantor. I sent the details over to Goodlord and then waited. My father-in-law was the guarantor for the property, and on the 25th January he filled in the paperwork infront of me. (I have a screenshot of his signature on the agreement, and a confirmation email from the same date). He submitted everything & we waited. Again no call, no email, nothing. I rang to chase & the office advised he hadn't done it, I contacted Goodlord who said he had done it & then said he hadn't. They resent it & I watched him fill the form out again. Then got a request through for his payslips to be provided as proof of income. I scanned his payslips & uploaded them for him, however when I called to chase I was told they hadn't been received. My father-in-law then called & was told that the payslips had been uploaded but had gone somewhere else & could he upload them again. He wasn't happy with his information being "lost" so he asked to email them to somebody directly, which finally happened & the guarantor form went through. I heard nothing for over a week, I rang the office on the 4th to see what happened & was told everything had gone through & we can organise to the get the keys. Called on the 5th and got it on the 6th Feb @ 12pm. £170 EACH for admin fees and £120 for grntr! Webbs did nothing & I am not happy I had to pay them £500 for me to call them constantly. I filled it out, paid & asked to pickup the keys on Thurs, was told landlord is busy and can't meet me until Saturday night. I was away on Saturday and informed Webbs I can only make it at 9am. Said that was fine. Get there and noones there, I ring Webbs & was told I agreed to Sat night - not true. Then rang landlord & he arrived promptly & gave us the only set of keys he had - because the others were at Webbs! We had to go & get them from Webbs - as the letting agents they were meant to meet us! Poor service & not worth the extra fees.