Arranged a viewing for a rental property for mid Jan. I didn't think I could make the booking so emailed in to cancel, I got no response. I then emailed in again to advise I could make it & again, no response. I drove there & luckily they were there waiting for us. I advised I wanted the property & he said I would get a call back on the Monday to put deposit down. I didn't receive a call & had to chase. I then received a link to the Goodlord app where I had to put in all my referencing details. Upon viewing the property I didn't realise I was in a 12 month lease until May 2019 & was only made aware when I asked for a reference. However it was a cheap property that I could afford on my own (£450PCM), my partner could afford the rent of the house we were applying for alone so I didn't think it was a problem and went ahead with the application. All my references had been checked and passed to the agency, a week went by and I heard nothing. I rang the office & was told the lady who answered wasn't in lettings & can't advise when they'll be back however I'll get a callback - never happened. I called again 3 days later & was told rudely, "you can't afford two rents so you've failed the application & there's nothing we can do." I wasn't happy to hear that, especially because me and my partner rent a business property & mentioned that several times - however an extra residential property was the end of the world. I advised the man on the phone that I have the money to pay myself out of my lease (total of roughly £1500), however I am not going to unless my application is put through because if do and then my application gets declined I am going to be homeless. I also had a guarantor but nothing I said was being heard. He said he would see what he could do & would call me back that afternoon, then hung up on me. I didn't receive a callback, so called the office again & a woman answered who informed me that she would get them to call me in the morning. I was working away that morning so asked for an email instead, which she agreed to & never happened. I left it another few days and then got sent an email requesting a guarantor. I sent the details over to Goodlord and then waited. My father-in-law was the guarantor for the property, and on the 25th January he filled in the paperwork infront of me. (I have a screenshot of his signature on the agreement, and a confirmation email from the same date). He submitted everything & we waited. Again no call, no email, nothing. I rang to chase & the office advised he hadn't done it, I contacted Goodlord who said he had done it & then said he hadn't. They resent it & I watched him fill the form out again. Then got a request through for his payslips to be provided as proof of income. I scanned his payslips & uploaded them for him, however when I called to chase I was told they hadn't been received. My father-in-law then called & was told that the payslips had been uploaded but had gone somewhere else & could he upload them again. He wasn't happy with his information being "lost" so he asked to email them to somebody directly, which finally happened & the guarantor form went through. I heard nothing for over a week, I rang the office on the 4th to see what happened & was told everything had gone through & we can organise to the get the keys. Called on the 5th and got it on the 6th Feb @ 12pm. £170 EACH for admin fees and £120 for grntr! Webbs did nothing & I am not happy I had to pay them £500 for me to call them constantly. I filled it out, paid & asked to pickup the keys on Thurs, was told landlord is busy and can't meet me until Saturday night. I was away on Saturday and informed Webbs I can only make it at 9am. Said that was fine. Get there and noones there, I ring Webbs & was told I agreed to Sat night - not true. Then rang landlord & he arrived promptly & gave us the only set of keys he had - because the others were at Webbs! We had to go & get them from Webbs - as the letting agents they were meant to meet us! Poor service & not worth the extra fees.

Horrific customer service for lettings and they take days to get back to you, constantly have to chase for an answer. If I could give zero stars I would, avoid for lettings/renting.

Went to see them two weeks ago. They promised I will be informed about rentable properties before would go out on the internet. Wasn’t true. When I called them about the viewing a bored girl told me I will be informed if there will be any chance to see the property. ( I must admit I have time only on the weekends) Never mind… Yesterday I got an email from one of them staff about give my details-again, even I was there in the office couple of weeks ago- so they happy to help me. I gave all the details again that lady yesterday and she replied to me as her holiday is coming up now so will be no help until the end of the month. Thanks! Would be better to kick me out straight from the office two weeks ago.

I asked to view a property over a week ago The gentleman had been in hospital as was recovering,that’s what I was told That they would ring me back on Monday this never happened I had found another property in the meantime so I thought it would be the right thing to let webs know I was told that before he went into hospital that he had excepted an offer Which webs could’ve told me but choose not too I find them very very rude underhanded and devious As they could’ve told me this over a week ago to my surprise the house isn’t even showing under offer or sold I wouldn’t trust this estate agent or recommend it to anyone Rude ignorant staff Very unprofessional BEWARE 3 rd rate cowboys

People at the cannock branch like to talk down to you and treat you like an idiot. I'm a first time buyer and I wish I wasn't dealing with them gutted as they came so recommended.

Sent them two emails, never got a reply to either! Waste of time!

Had a booking in place for over a week, on the day of the viewing I received a reminder text about the viewing, we travelled 40 minutes to the house and there was no one there to show us around. They had mixed up the booking somehow and there was nothing they could do apparently.

Not happy with this company as they allowed after excepting our offer and taking the property off the market, they allowed us to be gazumped. Shower of idiots!, if your buying a house they have that many hoops to jump through you give yourself the chance of loosing your purchase .

Disgraceful letting agent. I was very unlucky as I used Webbs and was lumbered with a scumbag landlord. I was ripped off on a flat that I rented in Cannock and then for four months Webbs and my landlord ignored requests to get vital repairs carried out inside my property. I moved out at the end of my six-month tenancy, and because of Webbs I didn't use another letting agent for six years. In addition: With two months left on my tenancy, I told Webbs and my landlord to stick their rent. It was agreed that they would waive the final two months but keep my security deposit. Approx. one year later I discovered that Webbs had created a debt out of the final two months rent and sold it to a debt recovery agency.

If I could give less than 1 star I would ! My partner put her house up for sale it was sold with another estate Connells but too cheap so webbs said that it was sold way under what the current market was and they would easily sell it for more money and what the true value of the house was so we put it up with webbs 4 months ago . The valuer came out and said it would sell no problem so did the photographer since that day we’ve have 10 viewings in 4 months and I think most of those were not vetted as we always had to ring to see how the viewing went and was told a majority of the time , oh we can’t get in touch with the people who viewed we will ring you back . Alas the phone call never came . We’ve had no response or communication or feedback on what to do to sell the property or any advice from webbs and the final straw was when we rang on Sunday and spoke to a Brenda who was abrupt and impolite with us . So if the sales team arnt going to try to sell the house then what hope have we got . The house is in a lovely area in heath Hayes and a similar house 4 doors down sold for over the asking price with a week . That has 14 viewings in one week and we’ve had 10 viewings in 4 months . I would not reccomend webbs estate agents in any shape or form and they have wasted 4 months and f our time and I feel another estate agent would have easily sold the house by doing the basic things that webbs obviously haven’t done . We are now 4 months behind the market and hopefully another agent will be able to get the house sold and try to extinguish the stress and anxiety that’s webbs have caused us !