Thank you your feedback Aaron. After reviewing your file I can see that your sales progressor has been updating you regularly, but there have been some hold ups at the top of the chain which has slowed progress beyond our control. The extra day off in the week does not affect sales progression as their workload would reflect a 4 day working week. We do pride ourselves on delivering a high level of service and would be more than happy to discuss this further with you. Please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark - Customer Experience Manager