Thank you for taking the time to rate us, Josh. We do pride ourselves on delivering a great customer experience, so it's disappointing to see we may not have lived up to your expectations on this occasion. I Can't locate your details on our system, but would love to understand if there is any way we can help?Please feel free to contact me on 01304 273324 or e-mail cx@milesandbarr.co.uk. Mark - Customer Experience Manager.