Viewed a property this past weekend. Brooke H dealt with my initial enquiry within minutes of me emailing it, she contacted me, the vendor and then both of us to confirm the appointment. She attended the viewing in person, armed with the brochure and the key facts about the property. All of us on the viewing felt that she offered exceptional customer service to all involved parties. The particular property was not the right fit for us but in the post viewing discussion she also dealt with this very professionally, listened to feedback with interest and asked if we would like to be kept informed of other potential properties - she didn't just assume that she could do so. Very happy to deal with her any time and wish all agents were as organised and professional.