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Martin & Co Canterbury

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1.00 /5

This agency is abusive in its practices. We rented a house from them, a lovely house, and right off at the beginning, something felt odd. They asked for too much information, the process of signing the contract took weeks, they refused to accept papers from the University that are meant to be delivered digitally and instead accepted copies that had in big chunky letters saying they were not valid. But because the house was really nice, we decided to keep giving them the information and we finally managed to sign for the house. It started with the apparent state of the house and the real state of the house. As students, we didn't know what to look for during a check-in assessment so when they came to assess the house, to us everything looked fine and we signed the paper. As soon as we started living there, we noticed that things weren't quite as all right as they seemed at the beginning. The first time we flushed a toilet, we noticed that the pipes were clogged, some bits of furniture that seemed all right had been made to only look like they were all right and they either "fell" from their precarious place or downright refused to work (cabinet doors that had broken hinges). Along with all of this, they made a mistake delivering our keys and because we had signed the initial document saying we received the keys they spent the whole year trying to charge us for an additional key, even when their own photos showed that the key wasn't in the package they sent. The cherry on top was the check-out process. They were so incredibly thorough, it almost seemed like they already knew the problems with the house. They checked every nook and cranny and charged absolutely everything to us, lots of things that were already like that when we got the house. From a deposit of £2400, we were left with £500 to divide among us all and we're still fighting it. So far, they offered to return £35 because they realised they couldn't actually charge things that WERE on the check-in, but do yourself a favour and stay away from this company.

Reply from agent

Dear Nuno At this agency we use an independent inventory company to compile a full check in of our properties. Tenants are given the opportunity to be present at the check and we always tell them that this is their opportunity to let the inventory clerk know of anything that they would like to be included in the report. This report is then compared to the check-out report at the end of the tenancy and this is how we calculated any deductions. Looking at the check-out report I can see that there was a considerable deterioration in the property during your tenancy. As far as I can see apart from an initial slight reduction in the deductions these were not contested. Given the condition of the property at check out and the evidence that we had we would willingly have gone to arbitration if the deductions had been contested. There was a problem with the drain shortly after you moved into the property. There was some evidence that sanitary wear/baby wipes had been placed in the toilet but despite this the landlord was happy to pay the expensive repair bill himself and the repairs were carried out as quickly as possible. I am unable to comment about the missing key as I was unaware of any problem but if this was an error on our part then I apologise for the obvious inconvenience.

Contact details
Sales Phone:

01227455717

Lettings Email:

canterbury@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 14:30
Address

71 Castle Street, Canterbury, Kent, CT1 2QD, UK, CT1

Welcome to Martin & Co, Canterbury. With over 10 years experience in the sales & lettings industry, we specialise in property management, residential sales & lettings across Canterbury, Whitstable, Herne Bay and Faversham. We have extensive knowledge of both the professional and student markets, and it is our aim to create fantastic experiences for landlords, tenants, sellers & buyers alike. We are here to support landlords throughout the entire process and we pride ourselves on our thorough understanding of property letting regulations and law (the boring stuff!), so you can be rest assured that everything is covered. We're also always on call for our tenants, ready to deal with any issues that might crop up swiftly & efficiently, which we guarantee are few and far between. When it comes to sales, we have a keen eye for detail, combining our experience in estate agency & interior design to create a sales strategy that is guaranteed to make your property stand out. We always make sure that your needs are met and your ideas are heard throughout the entire process, and our marketing is second to none. Our Managing Director, Angie, is a qualified accountant and an experienced professional who has owned & run several successful businesses over the years. She is also a Whitstable local (living here for over 50+ years!) and knows what makes the area such an attractive place to live. Whether you are looking for history & heritage, quaint, cobbled streets, award-winning universities, outstanding entertainment, beautiful beaches, rolling countryside or the finest independent shops & restaurants, Canterbury, Whitstable, Herne Bay & Faversham each have their own appeal. All four towns are easily commutable to London via the High Speed service to St Pancras International, plus you can also hop across the channel in just 30 minutes on the Eurotunnel from Folkestone. All in all, a great place to live, work or study! If you are looking to sell, buy, let or rent a house in or around Canterbury, please get in touch with us on 01227 455717 or email us on canterbury@martinco.com. Our team are a friendly bunch, with tons of experience between them, and would love to hear from you. Alternatively, we love having visitors to our office, centrally located on Castle Street, in the heart of Canterbury, so do call in for a chat. We also love our four-legged friends and you'll often find Maisie, our labradoodle, or Guinness, our black lab making themselves at home.

Our team

Angie Collins

Megan Lofting

Caitlin Wagstaffe

Angie Collins

Dean Smith

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Email / E-shot
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Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available