02/03/2019 :Sam was the one who dealt with our questions and she was: professional, considerate and very quick at responding to our questions. She went above and beyond and emailed the landlord immediately when asked if we could add another tenant. We have had no issues with this estate agent so far and we have felt, as students, that we have been treated very well compared to other estate agents in the area. 07/03/2019: Amy is the one now handling out tenancy. In person she was professional and helpful when signing our documents. She was also well informed and explained parts of the contract well which we were not fully sure of. She is also very responsive to emails and is very fast at replying when there is an issue