Superficially friendly, but mostly incompetent. Don't provide a good service to tenants. Wanted to find out specific details about the property before renting it. They promised they'd contact landlord to find out but only did so after 5th phone call to harass them. Tried to make us sign an inventory before we had moved in and thus before we had the chance to check the state of the property and its contents in detail. Explained I would not do this as it was a legally binding contract - they then rang my partner and tried to convince him to do it! They tried to play down the significance of the documents - if something in the house had been previously damaged and not mentioned on the inventory, we would have been responsible for it. It's a landlord's market, so you don't get to chose your agency as a tenant, but I'd recommend tenants stand their ground with these guys and check all documents carefully before signing anything. Moving out soon. Hope we get our deposit back without too much of a fight. If you're a landlord with any scruples, please consider using a different agency.