As students, they were reluctant to let us move in a couple of weeks before term started despite paying full rent from 1st of July. It turns out this was because they had not performed any checks on the house and there was a large hole in the wall, a broken toilet, broken oven knobs and a faulty vacuum cleaner. These issues were slowly resolved, but we still had a large hole in the wall for approximately 6 weeks. Furthermore, yourmove failed to provide the council with the correct paperwork to inform them we were in fact students and exempt from paying council tax, even though we provided yourmove with the necessary information. We were left finding this out through a court summons letter. I know others who have had dreadful experiences with yourmove, avoid them if you can! Would give 0/5 if it were possible.