Dear Chris, We are sorry that you have felt the need to write the review as you have. Firstly, we would like to take the opportunity to thank you for leaving the property in the condition it was, it was very clean and tidy. If you would allow us the opportunity to reply to your comments. A. we have rented the property for over 7 years and there is not a history of damp, the problem that you are referring to was mould from lack of ventilation. This was picked up and confirmed on the inspection and verified by the contractor when the inspection was carried out. b. When the burgular alarm went off on the building this effected all tenants, we were informed in the morning by another apartment and were advised that we are not block management for the building, when block management would not answer we spent the day trying all sorts to try and get it resolved, we called the council, the fire brigade. You are correct that environmental health were involved, this is because we called them! c. Regarding new tenant visits, we only carried out viewings on two days to keep disruption to a minimum and blocked booked the viewings over these days. We only needed those two days as the property was relet thanks to the good condition you kept the flat in, so we thank you for that. We assume when you say short notice you mean 24 hours, we are sorry for this but it is what is written in your AST. When you were moving out, we were not asked by your new agent / landlord to provide a reference for you, but if we would have then we would have given you both a glowing report. We hope that you are happy in your new home and wish you both all the best for the future. Martin & Co