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Seraph Property Management

A selection of reviews/testimonials by highest rating
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1.00 /5

So after one year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I have been asking them to come and fix my boiler since the beginning of the year. My flatmate used to live at the same property the past year and he had this problem with this "Company" as pre mentioned for the whole year! As a result, I never had proper shower for the first 6 months of the year, with water either being extremely cold or extremely hot! It was when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!

Reply from agent

We are disappointed in the content of your review. We would like to discuss these matters further and therefore a manager will be in touch today.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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