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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Communication with Seraph is a very frustrating process, as in my experience of two years of my property being managed by the company, it takes multiple emails to receive any response at all, and repeated follow ups by the homeowner for concerns to actually be addressed or actioned. When this is as simple an issue as an outside security light not working, for example, it is very disappointing that resolving the issue takes upwards of six weeks. *Please note, the initial response from Seraph is misleading - I was told that the issue of the broken security light was something that could be resolved prior to the dispensation being approved, and was told that a contractor was booked. Over a month later, this is still not resolved. This poor communication is extremely frustrating.NegativeResponsiveness, Value

Reply from agent

We are sorry to read your comments, having looked into this matter for you we understand that there were some works that required dispensation and therefore were out of our hands as we were unable to instruct any works until we had approval. Whilst the majority of your frustrations lie outside of Seraph's remit we will endeavour to keep you updated more frequently. I understand that these are now closer to a resolution and going forward we hope you will see an improvement of our services. Apologies once again and if you would like to discuss anything further please do not hesitate to contact us.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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No marketing information available

No awards information available