Communication with Seraph is a very frustrating process, as in my experience of two years of my property being managed by the company, it takes multiple emails to receive any response at all, and repeated follow ups by the homeowner for concerns to actually be addressed or actioned. When this is as simple an issue as an outside security light not working, for example, it is very disappointing that resolving the issue takes upwards of six weeks. *Please note, the initial response from Seraph is misleading - I was told that the issue of the broken security light was something that could be resolved prior to the dispensation being approved, and was told that a contractor was booked. Over a month later, this is still not resolved. This poor communication is extremely frustrating.NegativeResponsiveness, Value
Unknown
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24
Website:
http://seraph.pmSeraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
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No marketing information available
No awards information available