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Seraph Property Management

A selection of reviews/testimonials by highest rating
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1.00 /5

Currently a residential tenant in one of Seraphs managed properties. So far has been an absolute disgrace. The property was let to us filthy, with used condoms under beds, cigarette ends and bottle caps stuffed down the sofas, which were so badly damaged they had to be replaced. One bed was held up by a plant pot! Not to mention the hole in the floor of the living room- expertly repaired using a blank socket cover! Every maintenance job is completed by the landlords team of cowboys, meaning we have draughty windows and double glazing, poor lock jobs on balcony doors and flaking plaster where repair jobs were half completed. The flooring is wonky in places and bouncy in others, with cracks in the walls from structural issues. After a 4 month complaint process, managed to get a token amount of rental compensation, hardly making a dent in the amount of stress this has cause us. A massive round of applause to the worst letting agency I've had the pleasure of dealing with.

Reply from agent

We are very sorry to read this review. We were unable to get into the property early enough as the previous tenants were self-isolating with covid. This meant that unfortunately, there was very little time to rectify any issues before your move-in. We do understand the stress and inconvenience that this has caused you and we did negotiate with the Landlord to refund the first months rent to allow for this. We also agreed that you could leave the tenancy with no penalties if you chose not to continue to live in the property. We are instructed by this particular Landlord to use his preferred contractors, but if you feel that certain issues have not been dealt with, or you wish to discuss this any further, please do contact us at info@seraph.pm or 02921 671444 and we will do our best to help.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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