I was renting a house with 3 other flatmates that was maintained by Seraph Property management. Upon arrival to our property it was dusty all over and had not been cleaned but at the time I did not see this as much of an issue and simply cleaned the property. Upon further inspection the shower door had been shattered and the glass shards were left all inside the shower tray and on the shower room floor. Again, me and my housemates cleaned the shards and contacted the landlord to get this fixed. This was not fixed but that is not a problem that seraph was informed of, just the landlord, and so it not being fixed is not their direct fault, however, as management of the property I would have expected them to inspect the property to make sure it was suitable for people to live in before arrival. The rest of the tenancy went by without a hitch and if the story ended there I would not have been overly disappointed with the service provided. Unfortunately, due to Covid we left the property early to avoid being stuck with the first Covid lockdown. Then upon our regular tenancy agreement expiring we contacted Seraph about the return of our deposit. It was said that they could not return the deposit due to there not being an inspection done on the property and this was down to the landlord, we contacted the landlord and he said this was a problem with seraph. Similar phone conversations were had a few times over the next few months with both sides blaming the other. This was eventually sorted when we were put into the hands of Ross who has been rather good. He told us that we still owed money for rent due which we questioned. What had happened is that one tenant had paid the final month's rent twice and seraph had refunded him the full rent but had refunded him also twice at the end of the contract. This was informed to us 5 months after the tenancy ended. The tenant in question then contacted Seraph asking for written confirmation of him owing this money and this issues has been since resolved by Ross who was helpful. We have been informed that our deposits will be being returned to us shortly which is a huge weight being taken off our shoulders. Thank you to Ross for his help and had it been just the last months experience I would have given a 5 star rating but the rest of the experience has not been particularly great. I hope you understand my reasons for only bumping up the rating a little bit but please take the review on board and look at ways of improving your overall service in the future. Best wishes MattNegativeResponsiveness, Quality, Professionalism