Seraph as a property management company tick the boxes as far as I am concerned. I had to call them after hours on a Friday evening, the office line gave me message which then gave a mobile number for out of hours emergencies. I called them as the property had no power and no hot water. The call went to voicemail and I left a message stating the problems. A few minutes later a guy called me back, he spoke in a professional and polite manner and said he would get an emergency electrician to call me. Ten minutes later the electrician called and again he was polite and very helpful, he described over the phone how to get the power back on, which I thought was great and he said the diagnosis would be the water heater, he said that he would get the parts that usually go on them and arrive about 10am on Saturday morning. On Saturday morning I text the electrician telling him I was there and he responded saying he was just finishing a job up and would be over about 10:30. At 10.20 he arrived It was the water heater leaking into the electrics on the side and he had to disconnect this and made a couple of calls possibly to suppliers and also to a plumber. He then told me he arranged for a plumber and then left, about 45 minutes later the plumber called me, we went through a few of the details and he said he would be with me in about 30 minutes. 25 minutes later he arrived, I like people who turn up on time. He soon got the water heater working again. I believe this service was excellent with great communications. Following this the emergency telephone number guy called and I told him I was happy and that everything was back to normal. Great service to be honest, I cannot criticise anything they did so I give them top marks all around.