Wouldn’t even give one star. Horrendous experience from when I first moved in. So many issues with the flat but nothing would get done. Would have contractors walking into the property when I was asleep in bed! Mould, damp everywhere. If you phone seraph reporting any issue, they just ignore you. Then towards the end of me moving out, had a power cut, this was from a leak on the meter board I had reported but again, got ignored. Electrician said it was so dangerous what happened. Was promised humifiders and compensation but got nothing of course! Moving out process was horrendous, they lost my keys which I sent first class signed for. Tried to charge me for issues that I reported months ago. Awful customer experience skills from all staff. Extremely rude and unprofessional. Avoid at all costs!NegativeProfessionalism
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1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24
Website:
http://seraph.pmSeraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
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No memberships information available
No marketing information available
No awards information available