Customer service is not even a thing with Seraph. They almost never reply to emails or when you call them they put you on hold or say that they will call you right back and never do. There are 2 ladies that work there with the same name. I cant even decide who is worst. The one that never answers or the one that can barely use a keyboard. When I first move to an apartment the water heater was broken so there was no hot water to shower. It took them 3 months to fix it after countless emails, phone calls and promises. The same thing goes for the laundry room which we have to share with 2 more apartment buildings. At some point there was only 1 dryer and 1 washing machine that worked.NegativeResponsiveness, Professionalism
Unknown
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24
Website:
http://seraph.pmSeraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
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No memberships information available
No marketing information available
No awards information available