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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Customer service is not even a thing with Seraph. They almost never reply to emails or when you call them they put you on hold or say that they will call you right back and never do. There are 2 ladies that work there with the same name. I cant even decide who is worst. The one that never answers or the one that can barely use a keyboard. When I first move to an apartment the water heater was broken so there was no hot water to shower. It took them 3 months to fix it after countless emails, phone calls and promises. The same thing goes for the laundry room which we have to share with 2 more apartment buildings. At some point there was only 1 dryer and 1 washing machine that worked.NegativeResponsiveness, Professionalism

Reply from agent

We are sorry to hear the content of your review. Having looked back at our maintenance records, it appears the water heater was resolved in three weeks. It required a part that took two weeks to arrive and whilst this delay is unfortunate we have to rely on external suppliers for certain parts and to ensure the issue doesn't re-occur. In regards to the shared laundry room, we acknowledge there have been multiple repairs required, it has been apparent that there are ongoing technical issues with some of the machines and we have instructed multiple contractors to get these fixed. I understand you have spoken with a member of the team and moving forward we hope to ensure you have a positive experience with Seraph. Thank You.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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No marketing information available

No awards information available