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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Shambles of a company. You expect dubious leaving fees when renting from a student letting company (over £300 in "cleaning" fees for a few scuffs) but this goes beyond that. Seraph PM transferred all of my deposit to someone else and hung up on me when I tried to sort it out. Despite the fact the deposit wasn't released yet I was informed there was "nothing we can do" because it is "policy." They sent an email asking if i wanted my deposit back at 6am (of course I do) and I responded at 10:30am saying I did. Apparently this was too late and now I don't get anything of my deposit back. Seraph-PM assured me nothing illegal/fraudalent has gone on, it is not my place to accuse anyone of illegality (although I see other reviews have done just that.) If you want a day in small claims court, this company is for you... Otherwise AVOID

Reply from agent

We are very sorry that you feel this way, however, unless informed otherwise by the lead tenant on the tenancy, we have to return the deposit to the party who made the payment and this is what has been actioned. If you would like to contact us directly at info@seraph.pm or 029 2167 1444 then we are happy to discuss this further. All proposed charges were agreed upon by the tenants before being deducted, though again, we are happy to discuss this further with you.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

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No memberships information available

No marketing information available

No awards information available