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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Possibly the worst customer service I’ve experience over my time in renting. Ended the tenancy early due to the lack on communication and resistance to help us at the property at any stage. Broke multiple laws in the landlord and tenant act, left us over Christmas without a working oven and make unplanned calls to the property whilst me and my partner work nights, refusing to leave because ‘I’m in the area now’. Avoid this company like the plague!!

Reply from agent

We are sorry to hear of the content of your review and would like the opportunity to clarify some of the points you have raised. Firstly, the re-let of your property was agreed as per your request, where we re-advertised the property as you decided to vacate the property before the tenancy was agreed to end. In regards to the oven, having checked our records I can confirm that this was repaired on the 21st December, however a further issue with the socket was then found which meant further investigations needed to be carried out. I am sorry you feel that there were unplanned calls to the property, however, we've not had any records of unauthorised access and we always arranged access with yourselves or you would arrange visits with the contractors directly at your convenience. If you would like us to investigate these matters further for you please contact our manager directly. Thank You.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

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No memberships information available

No marketing information available

No awards information available