Dear Mr Aslam. Whilst I am sorry to hear of your dissatisfaction with your aborted purchase of the property, you should understand that the reasons are outside of our control ‘as an agent’ and are in fact in the main as a result of Covid-19 and the government’s position on tenancies and evictions but also as a response to your attempt to push the vendor into accepting a large reduction against the purchase price at a late stage in the transaction. The vendor (not us) has therefore chosen to withdraw from the sale! Tania and I have always acted to assist you and your family in your attempted purchase, but with our client now withdrawing from the sale please understand that such decisions are that of our clients, not personal and out of our hands. We took two telephone calls yesterday from you but have not had a chance to call back but feel this review is a little harsh given the actual facts. Andrew is more than happy to call you but really this is in the hands of solicitors who are paid for this bit of the transaction and all we are doing is acting between you and the vendor for amendments and to pass on information. Once again we are sorry this has fallen through but remind you this has absolutely nothing to do with us as an estate agent as we have no control over if and when an owner sells their property and I would remind you that we do not get paid a penny for our work until the property is sold and completed and as such will now not be getting paid. Regards The Letting Station