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The Letting Station

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Unhappy with my experience, was ok at the beginning when trying to get a tenant, however, then decided to evict me based on claims from neighbours with absolutely no evidence (cigarette butts thrown out a window which could come out of any window), and then sent an email to my partner and I blaming me for everything and suggesting to evict just me and write a new contract with just my partner! Showed obvious favouritism to my partner and was overall unprofessional. The email was very upsetting, targeting me solely… considering I just spent a month in hospital due to my mental health it really didn’t help! Overall unprofessional service and would rather invest in other estate agents/letting companies.

Reply from agent

Hi Shahenaz, Let's be honest here, we have received multiple complaints about partying at a property we manage (yours and your partners). This has been a regular occurrence and we have to respond to this type of complaint, whilst we are not saying any cigarette butts are yours, there was a strong smell of cannabis coming from your flat that was reported to us by multiple third parties including concierge. We are currently trying to help you as we have been told you are no longer with your partner and are in a joint and several contract, so this review has left us a bit bewildered. The only favouritism to your partner is that he hasn't been partying until the early hours and causing other residents and the concierge a lot of problems. When we get reports of anti-social behaviour we have a duty of care to do something about it and given we would not renew the tenancy and you both wanted to amend the contract to be in a single name. it leaves us in a difficult position. What you need to understand is that we are just doing a job and protecting our client (the landlords) significant investment whilst trying to help you get out of a joint contract that you are liable for regardless of what happens. Regards The Letting Station

Contact details
Sales Phone:

02920020880

Lettings Phone:

02920020880

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 15:00
Address

238 Whitchurch Road, Cardiff, Cardiff, CF14 3ND, CF14

We obviously do all the usual things you would expect from a modern estate agent but where we are different is in our approach and expertise in more specialist areas and some of the things we do a little differently. From our unique valuation and new home packs that we give to all our customers to the care and attention we give to marketing every single property with professional photography and copy writing, at The Letting Station you are in great hands. Our branch is ideally located to cover the whole of Cardiff and if you do want a free valuation then please call in to see us, visit the website at www.thelettingstation.co.uk or telephone the team on 029 2002 0880.

Our team

Nick Smith

Sean White

Tania Lobeck

Andrew Gregory

Royal Institution of Chartered Surveyors
Trading Standards
UKALA
Tenancy Deposit Scheme
Residential Sales Redress Scheme and OFT Approved Code
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure