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Belvoir - Carlisle

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Thank you for your review, its great to see your positive experience of your new tenancy through Belvoir Carlisle.

4.00 /5
Reply from agent

Many Thanks for your recent review - much appreciated!

4.00 /5
Reply from agent

Many Thanks for your recent review - much appreciated!

4.00 /5
Reply from agent

Thank you again for leaving us this response!

4.00 /5

Very helpful in every way. Pleasure to deal with. Thank you

Reply from agent

Thanks for your review and rating - very much appreciated

3.00 /5
Reply from agent

Many Thanks for your recent review

2.00 /5

Website to compliceted could not find what i was looking for without ringing the office.

2.00 /5

Would absolutely not recommend! Totally unprofessional responses to emails and queries and seem to have extreme double standards when it comes to the state they let properties out in to the "state" you're allowed to leave them in when in fact anyone could see it was an improvementNegativeProfessionalism

Reply from agent

Thanks for your review above. We have not let any property to yourself and therefore we cannot accept that this review is in respect of any property let through ourselves. Thanks

2.00 /5

I wouldn't recommend it for several reasons: Added fees to the rent for their "services" while all the letting agencies that I have use just take certain percentage of the rent but with Belvoir you have to take into account that would cost you a few hundred pounds extra per month. I was living in Scotland before where the water services were included into the council tax so I thought that was the same in England, after many months living in my flat I discovered a big bill of water that I was never aware that I had to pay and my account for the water supply wasn't set up. As they do contracts month to month I left the flat a week earlier than when I finished with my job in the city, while that I was in an Airbnb to match the contract monthly period and I was lucky enough that I did that. I never seen any agency sooo meticulous with the state of the flat when I left, I had to come back some days after to clean more a few things that I left, also they where trying to claim to me a couple previous defects. They are in their right to ask for it and keep the flat as good as possible for the landlord but I just to keep it in mind for another possible tenant, also take photos of all previous defects when you move just in case. When I left I updated my accounts of electricity and water with the new meter readings and pay it, I asked them if I needed to do anything else or they would take care, I've been asked by email to give them my account and company details to close the accounts with the company suppliers, in addition I gave them an address of a friend in case I got any letter. After about 3 months I got in my friend's flat a letter from the electricity company asking for a bill payment of the days since I left that flat, they couldn't have my friend's address so the letting agency instead of closing the account just put this new address. With the water, similar issue, the account wasn't close and I got an email asking for the payment of 6 months of water. I don't think that is a very professional company as after all these issues that I had are related can't be all related my fault or inexperience renting flats, this is my 3rd flat that I rent and the worst company that I have experienced by now.NegativeProfessionalism

Reply from agent

Thank you for taking the time to leave your review. You are correct that water charges are not included in council tax in England. This information is provided in your tenancy agreement and discussed at the sign up of a tenancy also. Belvoir Carlisle inform utility suppliers of the change of occupancy at the beginning and end of a tenancy, they then in turn should contact you directly to both set up & close contracts, this may involve settling costs incurred whilst residing at the property, perhaps through contacting you at the forwarding address provided. I am sorry you did not feel this information was made clear.

Contact details
Opening hours
Monday-Friday: 09:00 - 16:30
Address

2 The Crescent, Carlisle, CA1 1QN, UK

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Our team

Sean Lewis

Carlisle Office

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