Worst agents known to man, lie through their teeth to keep your money, offload houses to other agents midway through a complaints procedure thinking it will help them, wouldn't touch them with my own large pole , let alone anyone else's, sheer well clear or you will suffer because of them

Website no good for someone browsing for rental

Unhelpful with lack of transparency in communication. We wanted a virtual viewing (which most of the rental market undergoes now!) as we adored a property and received hasty responses until we requested a virtual viewing (plenty of other places in Carlisle we have experienced this with too). Despite being upfront about our interest, we communicated we are willing to pay the holding fee and deposit immediately and asked how to take it forward and having sold a home last month (so money wasn't an issue) and being able to move in as of September. It seems anyone coming from down South local agents gatekeep to keep locals in with physical viewings, is all I can assume from being ignored. Never had these issues with previous renting places such as OpenRent, who are accomodating online with people moving / relocating. Very unhelpful as we just want to rent before purchasing a home in the area to be sure if we prefer that area or any of the surrounding areas. I don't usually write negative reviews, but the ongoing tireless property hunt in the rental market is insane, seems absurd to turn down a financially secure family on their journey for their forever home area. Can only hope going forward there's better honesty and communication from this branch with people wanting to rent, rather than ignoring them, instead just communicating the real concern / issue, as then buyers may feel less fatigued and confused in the process

Would not recommend. You are ignored and fobbed off when serious issues occur in properties and secret hidden charges mean you do not get your deposit back at the end of the tenancy. Although the property we lived in was decent from start to finish there were issues and members of staff will lie to you and ignore requests for the most basic of things.

Rubbish. Don't respond to calls or emails. Avoid at all costs.

Wouldn't rent or buy of Northwood.NegativeProfessionalism

I normally do not leave poor feedbacks but just want to warn other customers and feedback my bad experience. I rented a property with this agency. On handover landlord herself expressed her satisfaction with cleaning level and have hd no complaints. I have emailed agency about handover and asked if deposit can be returned. Well it took 3 months and an adjudicator to get deposit money back in full. 3 calendar months to receive your own money back. Agency never explained what is the issue. They kept suggesting that landlord doesnt want to return my money in full because she is not happy with the fact that i can not provide receipt from carpet cleaning company. I used professional cleaning by the way and fully repainted all walls. My contract did not asked for this my it was my good gesture. House was left spotless. Agency confirmed that carpets are satisfactory cleaned but they decided together with landlord to keep my money blocked in deposit company just for no reason. They actually sounded very irritated and in some moments suggested i speak to landlord myself. I had today receive an adjudicator decision that there was no grounds for claims and money in full returned. I am disappointed that someone can just simply hold your money for no reasons and any explanations. I have rented before and never though such things can happen at all. Avoid this company at all cost to spare yourself from unnecessary stress.NegativeProfessionalism

Let's say that their customer service is not the best in town. If you rent from Northwood take your time and go through everything that seems not right (although you might risk to "lose" the property you're interested in, if you complain too much) Keep everything email documented.