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Northwood - Carlisle

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

As someone who has been looking for a place to let, I have not had a good experience with Northwood. Northwood advertises a lot of their properties to let many weeks in advance of them being available to view (because the current tennant is still living there for many weeks after initially advertised), I assume this is because they provide landlords guaranteed rent even if their property is vacant so they are motivated to advertise early and get new potential tenants lined up. This unfortunately has led to me experiencing terrible service as someone who has been trying to find a place to rent in a somewhat desperate situation. I initially contacted Northwood wanting to view two properties, one was available and the other I was added to a waiting list. I was told I would receive a confirmation email however it never came, I also in later dealings with Northwood had them check my contact details many times, however I never received any communication from them. On viewing the first property I had some concerns about an unusual heating system, the agent who let me into the property to view said she would email me additional details about estimated running costs the next day, and because I hadn't received the earlier confirmation email I gave my email address again. I didn't get that email nor was any additional communication by email or phone made to me. I later saw the property had been taken off the market so I assumed someone had taken it so there wasn't any value to sending me those details. Fair enough, however I thought it would have been nice if Northwood had confirmed that with me directly instead of being silent and leaving me to figure out that myself. I was very interested in the other property and waited for a call back to arrange a viewing. After not hearing anything for a good while, I gave them another call to see if it was available to view and I was told it was still not available to see but it would be expected to be available within a couple days, I was told to wait for a call to arrange a viewing and I once again confirmed that my correct contact details had been taken, but I never heard anything about that property again. With two properties gone, I once again called to ask about two newly advertised properties. To no surprise they both were unavailable for viewing for a few weeks and so I was added to a waiting list, and once again I made sure that my contact details were taken correctly. I never heard anything again about these additional two properties I had asked to see. Altogether my experience with Northwood has been very poor and stressful. The lack of communication from them really impacted my self confidence as an individual with learning disabilities. I can't help but feel like I had been added to some kind of blacklist after perhaps making a bad first impression when I viewed that first and only property. I appreciate there's a good chance this has all been coincidental, however I strongly feel like my ill feelings could have been mitigated had Northwood made some effort to actually communicate with me to keep me informed. I thankfully was able to find a place with another agent, someone who was very clear in their communications to me. After my experience with Northwood I felt that I was going to struggle to actually find a place to live by the time I needed to, but I was incredibly surprised that this other agent actually called me back the same day and said they would be able to let me view the property that same day once they closed their office. Some agents are much better than others it seems. Should I need to find another place to rent in the future, I'm certain I will be filtering out any adverts from Northwood.NegativeResponsiveness, Quality, Professionalism

Reply from agent

Hi Oliver, we're sorry to hear that you did not have a good experience with Northwood. Demand for rental properties is high at the moment and we have found that numerous of our properties have had large waiting lists due to this. We do aim to respond to everyone however we work on a first come first serve system and we do have to make sure we contact anyone who did enquiry early on when the property was first listed. We appreciate your feedback and will take it into consideration. Many thanks.

1.00 /5

Terrible service

1.00 /5

Really bad end of contract management for tenants. Will charge you for the sake of charging you something. Disappointed in their service after being a tenant with them for so long.

1.00 /5

Well whatever you do if you have pets and they say it's fine make double sure before you pay your deposit as they have now said no pets and won't give all the deposit back. Just a warning to people.

1.00 /5

I am only giving 1 star because i cant give 0 we were rented a property and assured by the lady showing us the house that we could have a 6 month rolling contract we were given permission to update the house as it desperately needed it which obviously means spending money never once were we told the house could be put up for sale anyway to cut a long story short after 16 weeks we were given our 2 months notice after having made to measure blinds fitted a new carpet in bedroom and tiling started in kitchen plus much more i feel we were decieved as we were informed by the owner they knew that the property could be put up for sale its a disgusting way to treat hard working people i would like to respond to the reply i have got Denise the beneficiary of the property informed us that she told northwood that the lady was in a home and not very welland northwood should have told us that information before they rented it to us so could we could have made our own decision weather we rented it instead of promising us a 6 month rolling contract and telling us we could make changes and spend money on the property that there would be no problem with that we could make it our home while maybe you think an apology is enough it cost us an awful lot of money and we put our trust in northwood and we were decieved and its a disgusting way to treat people

Reply from agent

Dear Amanda, Thank you for your feedback and we are really sorry about your experience. This property was very much a long term let, however there was a change of ownership due to a family bereavement, therefore forcing the sale of the property. Please can we reassure you that me did not or would not mis-lead you. I hope you will understand these were exceptional circumstances.

1.00 /5

***IMPORTANT READ THIS BEFORE CONSIDERING THIS COMPANY*** I rented a house from them that was infested with flees, this was 1 year ago, i basically had to beg to get it fumigated they told me i could go home the same day and all would be well, after a few days the flees were back, i ended up having to throw out around £2800 in clothing, bedding, furniture and upholstery. after the 3rd fumigation the flees were still there. i had to take some of the dead flees in a baggy when told them i was moving out and would not be paying any further rent for them to accept the matter. all received back from them was £150 and a few emails demanding outstanding rent. I would never rent from these again and have steered many people away from it, i lost my job as a result of the infestation, not to mention the social impact it had, who wants to be friends with a guy who 1000s of blood drinking house guests, because i could no longer live there and they refused to put me up in a hotel i had to live at my parents. I really should take legal action and in hindsight i should have been seeking legal advice while the process was on going. might i add that in their big book of rules the section to do with infestation says the tenant is responsible for paying for any fumigation after renting the property, unless Northwood accept that it is their fault. now considering they never asked me to pay i would say that is irrefutable evidence that they take 100% of the blame I feel cheated out of money, and I'm shocked that 1 star is the lowest i can give. if anybody from Northwood Carlisle reads this i will be willing to discuss a full refund of all monies you received from me and compensation for the damaged items.

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2 Crosby Street, Carlisle, CA1 1DQ, UK

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Carlisle Office

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