Dear Sunny , we are very disappointed that you feel so negative about our agency. As you are aware we have followed up on your complaint and we have listened to you and we do know that during a transaction all parties can experience stress but we would say that your purchase was agreed in January and that you exchanged at the beginning of August with a completion towards the end of August, so the eight months of buying would be stressful to most people . We do act for the seller and they were buying a New Build which kept changing the completion dates which added to the stress of the situation. We honestly feel that the team in Carshalton Beeches are not as you would have them portrayed although we are not questioning you on how you felt as that is personal to you but what we would say is that we are there for our seller and they could not help the delay as their purchase was not able to complete sooner. We have great faith in the team at Carshalton Beeches and there are many good 5 star reviews that would confirm this and we sincerely hope that in the future and following on from my personal calls to you that you will once again consider using our services as that would always be our aim, to retain goodwill and hopefully help you move in the future. Kind regards Martin Humphreys Director at Goodfellows 07899842705.