Whilst I cannot comment on Goodfellows' conduct as a general practice, our experience with dealing with Tom Newbrook was a rather unpleasant one. The whole conveyancing (and particularly the bidding process) was undertaken in a surprisingly opaque manner and with some of the communications with him seemingly verging on the aggressive. Whilst it appears others have generally had a better experience with other members of staff, this has meant that, in future, we would look to sell a property elsewhere.