Was a tenant with this agency twice over a 3 year period. A couple of the staff were excellent but most were rude, unhelpful, and arrogant. Often spoke to my partner and myself in a derogatory fashion. I remember one morning where my partner had locked me out of the house and gone to work (don't ask), so I had to shiver in the garage in my pyjamas as it was winter time (my keys were all inside the house). I called martin and co as I knew they had a spare set of keys but they point blank refused to come by and help me out (the property was around 1-2 miles away from the office). My parents kindly drove 90 odd miles to pick me up, with some spare clothes, and take me to the martin and co office to pick up the keys. No sympathy or concern offered, just "get the keys back as soon as possible". Every time we went to the office, was a very awkward and hostile experience. No warmth or customer service to speak of. Would definitely not recommend them. EDIT - I thought I would leave a review as I was reviewing another letting agent and I can see the response from martin and co highlights that it was a few months ago (not really relevant, the service we received was still awful), and saying that they didn't have a spare set of keys (effectively calling me a liar). This sums up in a nutshell martin and co - poor excuses and placing blame for poor service anywhere but on themselves. Proving my point perfectly.