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Martin & Co Cheltenham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We let a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering. At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.

Reply from agent

Hello Simon, I am sorry to read this review when you vacated the property over 5 years ago. I have checked back through our records and communications from 2014. When presented with the evidence from the independent inventory clerk regarding the cleaning required, you agreed to pay the £74.00 we were asking for. We also sent you pictures of the areas requiring cleaning. This was all done in a professional and independent way, with your agreement so I am surprised at your comments. Regarding the plumber, we did tell you at the time, the plumber was going around all rooms to bleed the radiators and this is why he would have been in the bedroom. We only use contractors that are reputable, insured and qualified. We suggested at the time that if you felt your passport was stolen by the plumber, you should report it to the police. We had accurate details of the date & times & the name of the plumber that visited and were happy to pass these on to any investigation. You chose not to report this allegation to the police. We pride ourselves on our service levels and work hard to ensure we are being fair to all parties at all times and we are sorry you left one of our properties feeling this way.

Contact details
Sales Phone:

01242 220600

Opening hours
Monday-Friday: 09:00 - 05:00
Address

33 Rodney Road, Cheltenham, Gloucestershire, GL50 1HX, UK, GL50

About

We specialise in the buying, selling and letting of properties in and around the town of Cheltenham and have been providing advice, guidance and support to our valued customers since 2004 Since opening in Cheltenham we have worked hard to build a market leading business based on recommendations from landlords, tenants and vendors. We are a family-run agency with a town centre presence - our office is located on Rodney Road just a two minute walk from Cheltenham's busy high street. Local business owner David Lynall and his committed team continue to be the agent of choice in the Cheltenham area. All of our properties are offered a Matterport 3D virtual tour at no extra cost which enhances the customer experience and raises the bar high when it comes to the marketing of your property. The firm prides itself on tailored and responsible tenant choice as well as careful and cost effective property management. In 2015, we branched into Estate Agency and now have a thriving and successful sales department led by seasoned Cheltenham expert Karl Turner. Karl is without doubt one of the most knowledgeable agents in the town with over 20 years’ experience of selling and letting property in and around Cheltenham. As well as providing a first class service, we always stay on top of the ever changing letting & sales legislation. Martin & Co Cheltenham is a member of Safe Agent (Formerly NALS), we are registered with The Property Ombudsman and we have Client Money Protection insurance so you know your money is safe with us. If you have a property to rent or a property to sell, we have clients waiting and would be delighted to hear from you.

Our team

No team information available

Property Ombudsman Sales
Property Ombudsman Lettings
Safeagent
Tenancy Deposit Scheme
rightmove
Zoopla
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Accompanied Viewings
Sales Progression
Manage / Negotiate
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Accompanied Viewings
Sales Progression
Manage / Negotiate