Hi Jessica, thanks for your feedback. It's often hard when working between a landlord and a tenant as we have to act on the landlords instructions. I'm sorry that you felt that we have not treated you with compassion, this was not our intention.

Hi Joly, I am struggling to find you on our system. Please could you email chesterfield@martinco.com with more information and we will be more than happy to help. Thank you

Hi Russ, I have personally had a look through our email accounts and can see that a staff member replied to your email within 24 hours of you sending yours. This may have gone into your Junk Folder. If you are needing help with anything at all you can try and email us again on chesterfield@martinco.com or alternatively give us a call on 01246 220160. We are always happy to help the best we can! Thank you

Hi Thomas, we are sorry to hear this however as you are aware your Landlord was on a tenant find only service therefore we had no dealings throughout your tenancy or your end of tenancy. If you disagreed with this charge, your deposit will have been in a deposit scheme to give you the oppurtnity to disagree with it and provide your evidence and the landlord would of had to do the same. You are more than welcome to email us on chesterfield@martinco.com and we can pass any concerns over to your landlord or alternatively you can contact the landlord yourself. Thank you

Hi Lauren. I am sorry to hear this. If you could email us on chesterfield@martinco.com with your full name and property address you applied for we will be more than happy to have a look into this for you. Thank you.

Thank you for taking the time to leave a review. Unfortunately, as explained to you, the tenant that lives in the property you were due to view, changed their mind and would not allow access. In these situations, we have to respect the tenants wishes; though we appreciate that it is very frustrating and we work hard to re-arrange another viewing appointment as quickly as possible.

Thank you for taking the time to leave a review. Unfortunately, as explained to you, the tenant that lives in the property you were due to view, changed their mind and would not allow access. In these situations, we have to respect the tenants wishes; though we appreciate that it is very frustrating and we work hard to re-arrange another viewing appointment as quickly as possible.

We note that this one star review was one of 37 that you left for other businesses at the same time and we have no record of contact with anyone of your name. If this is a genuine review, we are keen to understand what happened in order that we can investigate it for you so would be grateful if you could get in touch.