If there was an option to put no stars I would. Louise is thoroughly unprofessional and very intrusive about tenants personal life. They send people to fit stuff at the rented property and the people are actually spying on you. They go back and feed all information as to who visits the property and etc back to the agents even though it’s none of their business to know who is visiting the tenant. We trust the workers who come over to fix the stuff and not keep an eye on the tenants personal life. this company is so unprofessional they don’t give a damn about the tenant issues. This is unethical to spy on the tenants personal life. And lady Louise has the cheek to actually question about lockdown rules etc without even knowing the person In question is in a vulnerable state.NegativeQuality, Professionalism, Value