We instructed CJ Hole to manage the sale of our flat back in Feb 22. Whilst we feel we were given over optimistic estimates on the interest we should expect, the flat was sold at the asking price. We also secured a purchase of a property that was sold via CJ Hole as well. We were assigned a sale progressor who on multiple occasions caused confusion and frustration. For example, we were asked about our holidays upfront, once we secured a purchase, and we provided that information twice. Subsequently this was ignored and completion was agreed for a date that we were never available on. This caused frustration on all sides, as ultimately the whole of the chain had to re-agree on a new date. When we told her that we never agreed on this date, we were faced with a push back, stating ‘she wasn’t aware and heard about this for the first time’, even though she was cc’d in all these emails. On the other hand, we’d like to thank James Brown for professionalism and positive attitude at all interactions. Overall, we are happy that the transaction is complete and we are in, but we’d like to see from a sale progressor in the future a more proactive approach in managing the chain, better attention to deal details and hassle free process for us buyers/sellers!