Hi Deepak I'm sorry that you have chosen to leave a negative review and I could bemoan that you have left a vague review without detail, but I am not going to and instead I am going to leave a detailed response. I could suggest that the review is unfair because we were patient with you when we had to chase late rental payments or how unfair it is because we helped you when your lost keys. No, the reason why your review is negative is because you were charged by the landlord for the poor condition that you left the property in and you and your housemates could not agree a coordinated response. I have published the report describing how the property was surrendered in order to provide some balance to your review and if anyone reading this, student or non student intends to conduct themselves in a similar way to Deepak and his pals, then perhaps Whitegates would respectfully suggest you follow Deepak's advice. The property has been surrendered in very poor order and requires extensive cleaning throughout. The gardens are overgrown. Various parts of the house are subject to damage and wear. Cleaning: clean all floor areas including carpets. Clean all woodwork and gloss work. Wipe socket points and window frames. Remove dust and cobwebs at high-level. Clean all sanitary areas. Clean appliances and kitchen cupboards/tiling/worktops. Clean furniture surface areas where necessary. Clean doors. Additional matters: lots of marks and wear to the decoration throughout. The desk unit in the front room downstairs is damaged. Fairy lights have been left wrapped around the bedframe in the ground floor room. An item has been left hanging from the light fitting in the rear reception room. Loose rubbish and packaging left in the under stairs store. The upholstered sofa in the in the rear reception room is exceptionally marked and stained and should be thrown out. The rug is exceptionally stained. Rubbish left behind in and around the kitchen cupboards. One of the shelves in the low-level kitchen cupboards is damaged. The tenant has blocked the vent in the kitchen. The external lining to the kitchen cupboard doors is peeling in places. The kitchen flooring is subject to water penetration beneath the lino. The bathroom wall and ceiling paint is peeling very badly. The seal and grout in the bathroom is badly stained. Loose rubbish in the bathroom cabinet. The lightbulb is not working in the front bedroom. The mattresses in the bedrooms are both in a poor state and some pillows have been left behind. Loose rubbish in the over stairs cupboard. Tape, post-it notes and Blu-Tack have been left on the wall in the rear bedroom. The curtains have been pulled down in the rear bedroom. The mattress cover in the rear bedroom is missing. The tenant has left a fan behind in the rear bedroom. The tenant has left rubbish and garments in the garden.