Disgusting customer service. Don't expect a smooth customer journey when requesting your deposit back. Having had a 6 month tenancy and leaving the property EXACTLY how we received it. The final inspection report by David came back blaming me for damages to the property that were already there. A few below. •The woodwork and sockets require light cleaning where necessary. •Some lightbulbs have not been replaced. •Some re-plastering work appears to have taken place in the kitchen to the ceiling. •One of the glass panels is missing to the kitchen door. •There is a heat mark showing to the worktop to the left of the kitchen sink. •There is a damaged sun lounger which has been left in the shed. •However some of the other items that were described on the inventory (of no value) as stored in the shed, have to be removed.) Having had the kitchen roof fall inches away from my wife's head and damaging my kitchen utilities due to a dodgy patch on a previous leak I was also blamed for "plaster work" done to the roof as the landlord came to patch the roof as we only had 2 weeks left on the tenancy. Along with glass missing from the kitchen door and a heat mark which the builders had caused while working in the kitchen. Long story short a nice guy called Richard confirmed the fact that the glass was missing, the roof fell due to property neglect, the gardener didn't come therefore the garden was overgrown, I didn't have shed keys so I wasn't responsible for what was in there and the landlord confirmed the mark could have been from the builders and advised they need my final bills in order to refund the deposit. 2 months after leaving the property and still no refund of deposit in sight. And 2 weeks after sending David my final bills and proof of payments and I've not heard back from him since. Also still unsure if the sockets have been dusted yet as I'm sure that will be coming out of my deposit to. A real shame considering David has 30+years experience in the industry yet a young lad like Richard is a lot quicker to resolve any issues and give good suggestions. As I am a sufferer of severe anxiety the has not been a nice experience and would advise anyone to stay clear from this agency.NegativeQuality, Professionalism, Value