Having to go to small claims. We’re a brilliant Team until I drove away having paid my final balance and taking keys for a property that isn’t fit to be let. On fairness they don’t manage this property however, having contacted them 43 minutes approx. Later to advise of the situations that actually they were the professional body involved in I was told to contact the Landlord himself-given no advice wouldn’t cancel the transaction return a call or reply to an email. Told me to contact my Solicitor which I have now done. Bear in mind 1. The reply to the other negative review and 2. They were the nicest people ever and this attitude kicked in within an hour of my paying my final balance (which they have told me is with the Landlord, TdS absolutely not true and if the response dates to challenge this I do have proof and I will start shouting a lot louder). They have shirked any responsibility from there on out despite it being in my contract they they receive the first month anyway. I am actually not a keyboard warrior at all but as this company had acted so u professionally in my opinion and in addition don’t have either the common courtesy, common sense or human decency to respond to me to my face or even via phone -I don’t think I’m hiding behind anything so again this hiding behind a keyboard just will not wash. I was quite happy to visit the office to discuss, take a meeting at a suitable venue or even just discuss over the phone again, not me hiding and I don’t have anything TO hide. Anyway, this is the nightmare of an experience I am still going through so if you are considering using this Agency -please take it on board. I also had regular weekly calls from them therefore, I don’t see what actually warrants the anger thrown at the previous negative review. I can however, assure the author that if you wish to reply to this don’t bother with the damage to small business victim approach how about, actual customer experiences with a business that should be even smaller if it does not act appropriately, professionally or with due diligence and a solid after care process.