What Kay Dee fails to mention is his original call where my colleague patiently went through different properties with him and isolated the property that he eventually viewed. He also failed to mention the appointment itself where he described the conduct of the employee who showed him round as 'spot on'. I called Kay Dee and tried to explain that during the short call, my colleague could barely hear him and established that there were areas of his experience that were positive. However, Kay Dee was not interested in altering his comments. Kay Dee clearly enjoyed the power and he has no concept of how making such unreasonable reviews can affect business owners. He is typical of the type of keyboard warrior who can make anonymous and unfounded statements online without consequences. He sounded extremely surprised when I called him, having worked out that Kay Dee represented his initials. Hopefully, one day, Kay Dee will overcome his inadequacy and develop the kind of lateral thought processes that may enable him to consider consequences and more rounded judgement before slandering a business. Kay Dee is a serial reviewer and I hope that these comments make him more considered when he decides to make future public statements about small businesses. For the record there were not alternative property options available to him.