Do not use this agency! They were very helpful to help me find a place to live at the beginning but after I moved it, they were not helpful at all. I was locked in the flat as the door lock jammed. And had to wait until a contractor came out and then received a call from the agency telling me I will be charged for this as ‘nothing was wrong with it,’ but I don’t understand why they think I would randomly lock myself in and miss my lectures on purpose. As for the inventory, the flat was not in the best condition to begin with but when it came to moving out they had blamed it on me. I had sent them a video of the flat prior to me moving showing them the broken wardrobe, but they tried telling they fixed it and I had apparently broken it again. They stated they will charge me an extra months rent fee although my tenancy ended on a specific date but they was sneaky and said I still had to let them know the date I was moving out which was obvious. As for my deposit, I was told I would get this back in 30 days of my end of tenancy. It’s been over a month and still I have not got it back. I have emailed a few times and when I really got annoyed now they are telling me I need to send final proof of bills which they could have asked me before to sort this earlier. They probably thought I forgot about my deposit as they made me wait so long! To be honest, I will never go back to whitegates! If you would like a suggestion, I would recommend envisage agency and the end of far gosford, they are lovely! I used them for my first year at uni, they were so so helpful, and I absolutely regret not going back there!